EM FURNISS
Programme Manager at SCL Professional
In my role partnering with Iceland, I focus on delivering a truly learner centred apprenticeship programme that empowers individuals to achieve their goals, build confidence, and progress within the business. I work closely with trainers, learners, and stakeholders to ensure the programme remains responsive, inclusive, and aligned with both personal aspirations and Iceland’s operational priorities. This approach creates clear pathways for progression and drives sustained impact in the workplace.
Jordan Higgins
Retail Trainer at SCL Professional
I have two years' experience as a trainer, previously working with the Iceland account for Lifetime training before moving across to SCL to continue working with Iceland.
Prior to this I have worked at Iceland for twelve years, where I started my career as a Sales Assistant in Whittington Moore store, before moving around about twenty different stores and working my way up to become a Store Manager. Whilst working at Iceland I completed the Level 4 apprenticeship in Retail Management which has helped me grow and progress in my career, as well as increasing my confidence in my home and personal life.
"My hobbies and interests outside of work include traveling the world, health and fitness (going to the gym and lifting heavy circles) as well as being a massive gamer and fan of anime. (Ask me about my tattoo sleeve please!)"
Joe Copeland
Retail Trainer at SCL Professional
I've worked in training for two years and thrive on empowering individuals to excel in their roles. Before becoming a trainer, I worked 11 years in the retail industry with ASDA and loved seeing my team gain confidence and self-belief that they were able to make their ambitions a reality, and progress in their career.
"Away from work you will find me cheering on my beloved Liverpool team. When I'm not immersed in the world of retail or sports, I enjoy moments exploring nature. Whether it's scaling mountain trails with his family and dogs or simply taking in the breathtaking views, the perfect way to recharge and connect with loved ones."
Panagiota Kotoula
Retail Trainer at SCL Professional
After 12 years of shaping retail at the Acropolis Museum in Athens and later as Head of Retail for the Stavros Niarchos Foundation Cultural Centre, I developed expertise in curating cultural retail experiences that blend heritage with commercial success.
As Retail Business Manager at the Ministry of Stories in London, I quadrupled the income of its trade arm, Hoxton Street Monster Supplies, and expanded its reach through e-commerce and two pop-up shops in collaboration with the City of London.
When wearing my Marketing and Comms hat, I support Buckinghamshire Culture in growing the county’s cultural sector. In my free time, I mentor postgraduate students, helping them transition from university to careers in the cultural sector and I serve on the Board of Directors at Pollock’s Toy Museum, focusing on Retail Business Development.
With a Master’s in Cultural and Creative Industries and a passion for storytelling, heritage, and customer engagement, I specialise in creating retail environments that connect products, stories, and people.
Jennifer Soboslay
Retail Trainer at SCL Professional
I have worked my way up the retail management ladder and found myself in more of a training role which I pursued further. Having previously worked as an apprenticeship trainer and assessor I am happy to be returning to the role after taking a very extended maternity leave.
Jo Woods
Retail Trainer at SCL Professional
After a successful career in hospitality as a General Manager, I transitioned into the apprenticeships sector where I’ve spent the past year supporting learners in developing their skills and progressing their careers. My background in hospitality has given me a strong foundation in leadership, customer service, and team development, which I now bring to helping apprentices grow and succeed in their roles.
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