PROGRAMME OVERVIEW

Your journey into Retail Leadership

The Level 4 Retail Manager Level 4 is a great developmental programme if you manage teams and have targets, working with a wide variety of people as part of your job at Iceland.

This programme will help you develop the skills, knowledge and behaviours needed to become effective leaders and drive measurable improvements in business performance through robust planning, development of teams and effective communication.

Scotland and Wales learners ONLY - Your programme is not eligible for UK funding, but an alternative opportunity is being provided to you.  You will be able complete the programme along with all other Iceland colleagues but will be exempt from completing the End Point Assessment (EPA) and your functional skills.  Additionally, you will receive a fully accredited qualification at the end of the programme.

VIEW OUR LEVEL 4 PROGRAMME GUIDE

Got A Question?

WHAT MAKES US DIFFERENT?

BLENDED LEARNING

Tailored Training Modules for Your Needs: Our apprenticeship programme has been built to fit the dynamic and realistic needs of Iceland's colleagues. Through a blended learning approach providing both face-to-face and virtual delivery, we offer you a well rounded learning experience that adapts to the fast-paced demands of the industry.

TRUE PARTNERSHIP

What sets our programme apart is our commitment to really understanding you our learners and building a true partnership with Iceland. You will experience a unique blend of learning activities, carefully created to mirror the challenges and opportunities specific to how the stores operated day to day.

WORKING BETTER TOGETHER

You will benefit from face-to-face sessions where you can engage with expert trainers and peers and learn from each other's experiences and knowledge of the business. Likewise, our virtual delivery methods make sure accessibility and flexibility, allowing you to access learning resources anytime, anywhere.

GROUP APPROACH

Our group based approach not only drives an amazing learning experience but provides a support network for you to work with to help achieve your goals and ultimately be a real success. It's more than just a development programme; it's a journey that we will go on together, driving support and challenge across the retail market.

MEET YOUR TRAINERS

James Burchfield

Programme Manager

Jordan Higgins

Retail Trainer

Joe Copeland

Retail Trainer

Your Trainers

START DATES

Next Intake: July 2025



ELIGIBILITY

Currently in a Supervisory or Deputy role working towards the next role.



DURATION

In learning 13 months plus End Point Assessment.


BE COMMITTED

1

TAKE PART IN A MONTHLY WORKSHOP


6

COMPLETE 6 HOURS OFF THE JOB TRAINING A WEEK


1-2-1

REGULAR 1-2-1 SESSIONS


1

1 PROGRESS REVIEW EVERY 12 WEEKS


BEHAVIOURS

Behaviours are an important part of the programme in helping to shape and drive high performance

ROLE MODEL

INCLUSIVE

COMMERCIAL AWARENESS

AGILE

TAKES RESPONSIBILITY

PROFESSIONALISM

DECISION-MAKING

PROACTIVE

KNOWLEDGE & SKILLS

During the Level 4 Retail Manager programme you will develop a range of knowledge, skills and behaviours, including:

CREATING PERSONAL BRAND SUCCESS

Developing Yourself and Others 

Business Branding and Technology

Customers

THE LEADERSHIP CANVAS

Leadership

Communication and Information Gathering

Talent Management and Team Performance

Managing Performance and Team Dynamics

THIS IS RETAIL

Sales and Promotion

Marketing and Merchandising 

Products and Services

Stock Management and Technology

Legal and Governance

TOTUM CARD

You will have access to a Totum Card for just £14.99. Discount at 400+ brands and a Free Tastecard with Coffee Club (worth £79.99 a year).

LEARNER QUOTE

"Through my apprenticeship, I gained practical skills for managerial excellence. From acquiring proficiency in data analysis to mastering the art of delegation, each task enriched my skill set, empowering me to confidently lead teams and navigate the dynamic landscape of managerial responsibilities."

Tom, Iceland Retail Learner

COULD YOU BE THE NEXT ICELAND SUPERSTAR?

Be Proud. Be Brave. Be Everything that makes us different. Register now to take your next steps to becoming an Iceland superstar.

Click to Register