The Level 3 Service Leader programme is designed for colleagues who want to become confident, inspiring leaders on the shop floor. It's ideal for those who are passionate about creating exceptional customer experiences and developing others to deliver the very best service every day.
This programme goes beyond customer service. You'll build the leadership skills needed to coach and support your team, influence positive behaviours and create a culture where colleagues feel motivated to perform at their best. By leading through example, you'll help deliver an outstanding shopping experience that keeps customers coming back.
WHAT YOU'LL DEVELOP
ALONGSIDE THE APPRENTICESHIP, YOU'LL COMPLETE ILM LEADERSHIP & MANAGEMENT UNITS IN:
These leadership modules will help you build the confidence to lead people effectively, manage workloads, drive performance and support your team's development—preparing you for your next step in leadership.
Great leaders create great teams, and great teams deliver outstanding customer service. This programme will give you the skills and confidence to do both.
WHAT MAKES US DIFFERENT?
BLENDED LEARNING
Tailored Training Modules for Your Needs: Our apprenticeship programme has been built to fit the dynamic and realistic needs of Iceland's colleagues. Through a blended learning approach we offer you a well rounded learning experience that adapts to the fast-paced demands of the industry.
TRUE PARTNERSHIP
What sets our programme apart is our commitment to really understanding you our learners and building a true partnership with Iceland. You will experience a unique blend of learning activities, carefully created to mirror the challenges and opportunities specific to how the stores operated day to day.
WORKING BETTER TOGETHER
You will benefit from sessions where you can engage with expert trainers and peers and learn from each other's experiences and knowledge of the business. Our virtual delivery methods are accessible and flexible, allowing you to access learning resources anytime, anywhere.
GROUP APPROACH
Our group based approach not only drives an amazing learning experience but provides a support network for you to work with to help achieve your goals and ultimately be a real success. It's more than just a development programme; it's a journey that we will go on together, driving support and challenge across the retail market.
Retail Trainer
Retail Trainer
START DATES
Speak to your manager about the next intake.
ELIGIBILITY
Currently in a Duty Manager or Shift Manager role working towards the next role.
DURATION
In learning 10 months plus End Point Assessment.
1 PROGRESS REVIEW WITH YOUR MANAGER EVERY 12 WEEKS
Behaviours are an important part of the programme in helping to shape and drive high performance
ROLE MODEL
INCLUSIVE
COMMERCIAL AWARENESS
AGILE
TAKES RESPONSIBILITY
PROFESSIONALISM
DECISION-MAKING
PROACTIVE
During the Level 3 Team Leader programme you will develop a range of knowledge, skills and behaviours, including:
Understanding Roles and Responsibilities
Strategic Thinking
Stakeholder Management and Collaboration
Leadership Approaches
Negotiation and Conflict Resolution
You will have access to a Totum Card for just £14.99. Discount at 400+ brands and a Free Tastecard with Coffee Club (worth £79.99 a year).
"From my experience of completing my apprenticeship I am proudly able to say that it has helped contribute towards a promotion within my role. The apprenticeship offers great development for each individual who participates in the apprenticeships. It has allowed me to expand my knowledge of the retail sector and help me to solve situations that I wasn’t able to solve previously. Each skill learned and developed has helped me on a daily basis which gives me the confidence to know that the apprenticeships are beneficial!"
Jordan, Iceland Learner
COULD YOU BE THE NEXT ICELAND SUPERSTAR?
Be Proud. Be Brave. Be Everything that makes us different. Register now to take your next steps to becoming an Iceland superstar.
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